If you’ve ever hired a translation company before, you know how hard it can be to get the right agency for the job. There are just too many agencies out there and it can be overwhelming to make a decision. It is crucial that you look for an agency that understands your business and what you want out of the service. There are some tips that will come in handy if you’re looking for a translation agency and we’re going to highlight some of them.
Understand Your Needs
Before you can go out looking for a translation agency, it is important that you start by identifying your needs. Why do you need the services of a translation agency in the first place? The agency will need to know about the technical precision required for the translation. You can go through translation examples in your industry so that you can have an idea of what to expect with the service.
Know the Agency Better
Make sure to do research on the agency you intend to work with to ensure they’re the right fit for the job. How long have they been in business? Are they legal and registered? You don’t want to be working with an agency that will disappear in thin air after they’ve been awarded the contract. Although it will not always be possible, it is recommended that you look for an agency with a physical location. Go for a human-powered translation company and there is the assurance that there is someone responsible should something go wrong.
Quality of Work
You want to work with a translation company that has a track record for quality translation services. One of the easiest ways you can determine the quality of the translation company is by looking at their past work. The agency should have experience in your industry, as that is the only way to guarantee quality. Look for translators that have in-depth knowledge and a thorough understanding of your industry.
Speed
The translation job might be urgent and you need an agency that will work fast without compromising the quality of output. The turnaround time should be clear from the beginning so that you can know when to expect the final job. Most agencies will have translators from different time zones. This is to ensure that there is always someone that is working throughout the day. The fact that the agency is able to draw from a pool of international translators is a sign that you’re dealing with a solid company.
Confidentiality
Make sure to ask about the procedures and mechanisms put in place with the translation company to ensure confidentiality. Ideally, the agency should be willing to sign a non-disclosure agreement as the translation could involve sensitive information regarding the company that could be disastrous if it falls in the wrong hands.
Customer Service
Mistakes can happen, however, it doesn’t mean that they can’t be rectified. A good agency should be available to answer your questions and concerns in a timely manner. You need to pay attention to how the agency responds when you reach out to them for the first time. How long did it take for them to respond to your query? Did the agency provide satisfactory answers to your questions? Customer service is important in the service industry. There is always a company that is willing to go all out to ensure that you’re getting the best experience.
Project Manager
For a big translation project, the agency should have a project manager to oversee everything. This promotes accountability and you have the peace of mind knowing that the project is being given the seriousness it deserves. There will be someone that you can contact directly in case there is a problem. There are not a lot of translation agencies that have the resources to allocate a project manager to a big project.
Specialization
To narrow down on prospective agencies, make sure to look for those that have specialized in your field or industry. You won’t have to explain a lot of things since the agency knows what is expected. They understand the jargon and terms that are used in your industry and can translate it to another language without losing context.
To sum it up, if you’re looking for the Best Translation Services In NYC, it is crucial that you’re doing due diligence. You don’t want to end up with shoddy work just because you were looking at the cost.
