For satellite internet to work in an optimum manner, there should be clear blue skies. That’s not an exaggeration. Satellite internet requires the transferring of signals between our earth and the satellite roaming in space. These signals can face disruption if the weather is cranky and there’s a thunderstorm brewing. These signals have to travel immense distances when they travel between earth and the satellite orbiting in space so, the satellite internet faces high-latency. This allows for more chances of buffering, glitches, and a generally slow connection.
However, that does not mean satellite internet connectivity is not a reliable choice for telecommunication services. It is rather the only choice for people living in rural areas across the United States. Fixed networks are simply not possible at remote locations due to high costs and the unavailability of relevant infrastructures. HughesNet however, comes with amazing plans and reliable services over the satellite network. HughesNet prices remain constant for the duration of the contract without compromises on the quality of their service.
HughesNet speeds
According to the annual FCC analysis, done on fixed broadbands, HughesNet came as the only satellite internet provider, offering consistent and advertised download and upload speeds. Due to the launch of their high internet capacity satellite, the new Gen5 technology is now making sure that every customer in the U.S gets the same high-speed internet, that is, 25 Mbps.
During the time of COVID-19, most businesses shut their offices and asked their employees to work online from their homes. This would have failed completely if not for the internet service providers, offering super-fast reliability and constant speeds. Regardless of your location in the country, as long as you have a view of the southern sky, you will have satellite connectivity.
Any ISP can face glitches and technical flaws during its services. These include but aren’t limited to slow download speeds and/or no connectivity at all. Various reasons can be behind this. However, the most common one related to satellite internet may be any issue regarding the internal or the external equipment. We suggest that if you’re a HughesNet customer, you either contact the customer services or try to analyze the reason behind the issue yourself.
Troubleshooting common problems
Having a glitchy or slow connection may seriously cause a lot of worry for anyone. Especially for all those people whose daily earnings are dependent on the reliability of their broadband, facing any trouble during the service is completely unacceptable. Problems can happen. You may end up losing complete or partial connectivity.
If it starts happening to your HughesNet internet connection then don’t hesitate to ask for help. In case you’re on a deadline and cannot wait for the customer services department to respond then we have a few suggestions that may come in handy. You can try these at-home remedies to resolve common concerns yourself. We’re dividing the troubleshooting into two major parts. These include general issues regarding outside or inside equipment.
Issues with HughesNet’s outside equipment
Every HughesNet customer gets a satellite dish antenna for free with all of their internet plans. You can try the following steps on your own to check if there’s something wrong with it as it is responsible for sending and receiving the data packets in the form of signals.
Make sure that the dish antenna is set at the right angle. It should be facing the southern sky or to simply put it, it should face the way that the HughesNet installation team placed it. If there was a storm or any weather anomaly then your dish may get turned in the wrong direction causing no connectivity or slow speeds. Moreover, the equipment may be covered with dirt or snow or something may have gotten stuck to it during rough winds. Cleaning it may just do the trick.
Just try to be careful when checking out the outside equipment. It may be placed high on the roof for maximum visibility. You should also check the cables that connect the dish antenna to the modem or receiver inside your home. These cables may have been destroyed, causing unusual lag or delays in service.
Issues with HughesNet’s inside equipment
So, you’re all done checking the outside equipment and are now sure that everything is the way it’s supposed to be. Let’s see what can go wrong with the inside equipment and what you can do to get it in working order instantly.
HughesNet plans are simple and clear without any confusion. This allows for feasibility when you’re trying to select a plan that is most suitable for you. Each one is named after the data limit that is available with it and an in-built Wi-Fi modem/router is also included with all of the internet plans. This modem can face technical issues. This is what you can do to help resolve any issues relevant to the modem.
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Handling the problems on your own
The easiest thing that you can do is to refresh your device. Simply press down the restart button that is on your modem/router long enough so that all the lights stop blinking. Now, wait for a minute before turning it back on. This may resolve the most common issues regarding slow speeds. Just remember to run a speed check once the modem is turned back on.
Your modem/router may be outdated. You can try checking with the CS department and find out if any new models are available. Or, if you have a router or a modem, just check the device’s compatibility and try using that. Sometimes, all your equipment needs is a software/firmware update. You can try checking on the HughesNet website for any updates that may be available.
The device may have been placed at a point inside the house where there are no signals. Try changing the location of your modem and you may find that the problem is completely resolved. While HughesNet Wi-Fi modem/router is capable enough of spreading signals throughout your home, it may fail if you have a big house. You can try using the Wi-Fi extender and it will surely resolve that issue.
HughesNet is the only satellite internet provider that is providing a constant, reliable speed of 25 Mbps and more. It’s not only feasible for rural areas. The speeds remain consistent nationwide with millions of customers across all states.
