A commercial refrigerator is a big investment that plays a big role in a restaurant or a food business. That is why someone could go into panic mode when there is an issue. Foods worth hundreds of dollars could get spoil if the problem is not fixed soon.
Since you spent a lot of money acquiring the unit, you want to make sure you’re hiring the right repair technician for the job.This can be a daunting experience especially if you’ve never gone through the process. You need to make sure you’re looking for the top commercial refrigerator repair service in Dallas, TX. We have highlighted some of the qualities you should look out for to make the process easier.
Go Local
Working with a local contractor has numerous advantages. For starters, you know where they’re located and you can access their offices at any time. This gives you the trust factor that you’re working with a dependable company. Make sure you’re asking for the physical address of the company when you’re interacting with them for the first time. A local company has a reputation to maintain in the community and will not compromise on quality just because of money.
Ask for References
A company with experience and is reputable will be more than happy to provide references for their work. They can even provide the references without being asked. You should be wary of a contractor that is dodgy when you ask about the references. You can go ahead and call the references just to be sure that everything the contractor says is matching with the testimony from the references. You can also check for reviews on their website and other external sources. It will not be normal for a contractor to only have positive reviews.
License and Insurance
You should ask for licenses whenever applicable. There are few states that technicians require license dealing with electrical appliances. A technician with the right certification will give you the peace of mind that your commercial fridge will be repaired with the highest level of professionalism. You should also make sure the technician has the necessary insurance as anything could happen when they’re working on your unit. Ideally, they should have both worker’s compensation insurance and liability insurance. The worker’s compensation will compensate for injuries that might be sustained when the work is ongoing. Liability insurance is to provide protection against property damage.
Estimate
You should never start working with a contractor if you’ve not gotten the estimate for the job. Working with a contractor who doesn’t provide an estimate can be disastrous as you will end up paying for more than you bargained for. The scope of the work will inform the estimate. The estimate should be written down so that both parties are well aware of what is expected. All the potential charges should be made clear before the work begins as you don’t want to be paying for something that was not anticipated.
Experience
Experience is crucial when dealing with any kind of contractor and a commercial refrigerator repair technician is no exception. You should start by asking how long the business has been operational and if they have worked on similar units to yours in the past. A contractor could be having the expertise but lacks the experience. Similarly, not all new businesses lack experience. It might have been founded by a contractor has been doing the repairs for a couple of years. Make sure you’re doing thorough research on the company or contractor before you decide to work with them.
Get Detailed Explanation
The reason you hire a technician is not only to fix the problem but also offer a detailed explanation. There are contractors who could only be after your money and will shy away from explaining the magnitude of the problem because they want to keep in the dark with regards to cost. A true technician should be able to explain the problem in a way that you can understand even if you don’t have a technical background.
To sum it up, you need to make sure you’re doing thorough research on the contractor or company that you’re hiring to fix your commercial refrigerator. Having someone local check the problem will give you the assurance that they’re reputable and they don’t just care about the money. The contractor should also be legally compliant to avoid any complications in case of an injury or damage to property.
