The way people buy cars has dramatically changed over the years. Today, consumers spend an average of 18 hours researching their purchase and spending less time visiting dealerships. However, the importance of selecting a reputable dealership has remained unchanged.
Rochester is the seat of essential innovations in consumer products, so you can expect to see Chrysler dealerships everywhere, including this website. And with the many choices, choosing a car dealership can be daunting.
So here are some considerations when purchasing your next car.
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Accurate information, pricing and inventory
Find a Chrysler car dealership that will provide all the information you need for the model you are eyeing with no hassle. Otherwise, it would be best to find other sellers. Here are some things you should consider:
- Avoid dealerships that refuse to provide payment quotes or pricing without a written offer to purchase or deposit.
- Consider looking for another dealership if a prospect requires you to pay fees, deposit, do a test drive or provide a signed purchase worksheet before providing trade appraisal.
- Not posting prices online. Although price should not be your sole consideration for choosing a car dealership, it is an important factor to think about.
- Compare prices online for the car models you are looking for.
- Alternatively, you can also contact the dealerships to provide you price quotes of their available Chrysler vehicles.
- Check the available inventory offered by the dealer. If you have specific needs in the vehicle you are looking for, ensure that you make these requirements clear in your inquiries with their sales representatives.
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Reconditioned or used vehicle warranty
Although new cars always come with a manufacturer’s warranty, a used or reconditioned car usually doesn’t. If you are planning to purchase a second-hand or a refurbished car, here are some questions to ask a car dealership regarding their reconditioning process:
- Do you perform a multi-point inspection on used vehicles?
- Are the steering, tires, and brakes fixed or checked?
- Do you offer a complimentary warranty on all your used vehicles?
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Open communication
It is important to find a car dealership that is willing to provide answers to all your queries, as well as give you a list of options. Here are some signs that could help tell you if the car dealership is worth working with:
- Returns your emails, calls or text messages quickly and professionally
- Allows you to choose freely and does not push you to buy a vehicle that doesn’t meet your needs
- Gives you ample time and doesn’t rush you into deciding
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Years of service
With all other factors being equal, choose a dealership that has been in service for some time already. This is because buying a car starts a new relationship with your dealer and you will most likely visit the dealership for maintenance or repair services over the years. Here are the reasons why you should consider an established car dealership:
- If your dealer has served for quite some time already, there is an excellent chance that the facility will still be there to provide services for you in the future.
- Years of service is one indicator of great business management. Dealerships that practice ethical business management and great customer service also tend to flourish.
- Years of service can also tell you a lot about the dealer’s experience in handling the various issues you might encounter with your vehicle. Suffice it to say that you can have a measure of assurance when it comes to the credibility of their knowledge and expertise.
- You have a higher chance of working seamlessly with a dealership that will provide outstanding customer service, which will prevent arguments or misunderstandings from taking place.
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Facilities and working atmosphere
A healthy working atmosphere and excellent customer service is an indicator of a good car dealership. The way the staff interacts with their customers can be the defining factor that would either convince customers to buy from the shop or walk away entirely to find another dealership. Here are some indicators of a trustworthy car dealership:
- The facilities are clean and in good working order.
- You feel comfortable when viewing vehicles in the shop.
- The employees appear happy with their jobs.
- The staff are friendly and are sincerely willing to help address your concerns.
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Consistent reviews
This is one of the best ways to get to know the car dealership and the services they provide. Checking reviews online can help you gauge if the car dealership is worth your trust. If you find several reviews with recurring negative comments about their service, this raises a flag and you could be better off finding other dealerships. You can also ask friends or family for referrals on where they purchased their vehicles.
Closing Thoughts
Purchasing your dream Chrysler vehicle should be an exciting experience, which can be achieved with the help of a reliable Chrysler dealership in Rochester. Ensure that you find a dealer that you feel comfortable working with before deciding. After all, a car is one of the biggest purchases you will make.
